Store Leader: Growth, Coaching & Customer Experience

Carter's/OshKosh; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

30% employee discount

Paid time off

Parental leave

Career development programs

Job summary

Carter's is seeking a Store Manager in Miami to lead a team in delivering exceptional customer service and achieving sales goals. You will coach staff, manage payroll and budgets, and ensure operational excellence on the sales floor and back of house.

With 3+ years in retail leadership, you will foster an inclusive environment, develop future leaders, and guide the team in product knowledge and brand standards. This role supports a fast-paced, family-focused brand culture.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• High school diploma or GED.
• Proficient computer and technology skills.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute Company's direction on merchandising and operations; manage payroll and budgets.
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Skills

Retail management

Leadership

Communication

Customer service

Proficient computer skills

Team development

Education

High School Diploma or GED

Tools

Outlook

Excel

Job description

Carter's is seeking a Store Manager in Miami to lead a team in delivering exceptional customer service and achieving sales goals. You will coach staff, manage payroll and budgets, and ensure operational excellence on the sales floor and back of house.

With 3+ years in retail leadership, you will foster an inclusive environment, develop future leaders, and guide the team in product knowledge and brand standards. This role supports a fast-paced, family-focused brand culture.