Store Leader: Growth, Coaching & Customer Experience

Carters Inc.; Georgia; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

Brand discount

Referral bonuses

Education assistance

Paid time off

Parental leave

Adoption assistance

Charitable matching gifts

Professional development

Job summary

Carter’s is seeking a Store Manager who will be the first face of the brand for growing families. You and your team will welcome customers, showcase baby essentials, and guide families through learning about our products and benefits.

You’ll foster an inclusive, learning-focused environment, coach leaders, and drive sales while managing merchandising and payroll. Develop succession plans and mentor your team to become brand and product experts.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• A high school diploma or GED.
• Strong leadership and communication skills.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute Company’s direction on merchandising and operations; manage payroll and budgets.
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Skills

Leadership

Communication

Team development

Customer service

Flexibility

Education

High school diploma or GED

Tools

Outlook

Excel

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Job description

Carter’s is seeking a Store Manager who will be the first face of the brand for growing families. You and your team will welcome customers, showcase baby essentials, and guide families through learning about our products and benefits.

You’ll foster an inclusive, learning-focused environment, coach leaders, and drive sales while managing merchandising and payroll. Develop succession plans and mentor your team to become brand and product experts.