Store Leader & Growth Architect

Wawa, Inc.; Richmond (VA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. in Richmond, VA is seeking a General Manager (GM) to lead store operations, drive profitability, and develop a high-performing team. You will set the vision, oversee daily activities, and ensure a superior customer experience.

You’ll manage scheduling, compliance, and budgets while coaching staff and implementing company initiatives. This role offers a competitive salary range and bonus opportunities to reward results and leadership excellence.

Qualifications

• High School Diploma or GED equivalent
• Flexible availability to work various shifts, including weekends, and holidays
• Proven leadership experience in fast‑paced retail, food service, or fuel environments
• Proven ability to coach, develop, and inspire career growth in individuals
• Excellent communication, customer service, and relationship‑building skills
• Highly organized, detail‑oriented, and able to manage multiple priorities independently
• Solid understanding of store financials and their impact on business performance
• Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.

Responsibilities

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
• Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the 'why' behind changes, and ensure successful implementation and long‑term adoption of programs.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high‑performing team through coaching, performance management, and ongoing feedback.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Skills

Leadership experience

Coaching & development

Communication

Customer service

Organization

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. in Richmond, VA is seeking a General Manager (GM) to lead store operations, drive profitability, and develop a high-performing team. You will set the vision, oversee daily activities, and ensure a superior customer experience.

You’ll manage scheduling, compliance, and budgets while coaching staff and implementing company initiatives. This role offers a competitive salary range and bonus opportunities to reward results and leadership excellence.