Store General Manager: Lead Operations, Growth & Service

Wawa, Inc.; Gloucester Point (VA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Job summary

Wawa, Inc. in Virginia seeks a General Manager (GM) to lead store operations, set vision, drive profitability, and inspire a high-performing team, delivering exceptional customer experiences daily.

You’ll own scheduling, training, performance management, and adherence to safety and audit standards, while analyzing financials, controlling costs, and implementing initiatives to exceed goals and elevate Associates’ growth.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience in fast-paced retail, food service, or fuel environments.
• Proven ability to coach, develop, and inspire career growth in individuals.
• Excellent communication, customer service, and relationship-building skills.
• Highly organized, detail-oriented, and able to manage multiple priorities independently.
• Skilled in problem-solving, critical thinking, and decision-making.
• Solid understanding of store financials and their impact on business performance.
• Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.

Responsibilities

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Skills

Leadership

Communication

Customer service

Store operations

Financial acumen

Coaching & development

Problem solving

Multi-tasking

Attention to detail

Education

High School Diploma or GED

Job description

Wawa, Inc. in Virginia seeks a General Manager (GM) to lead store operations, set vision, drive profitability, and inspire a high-performing team, delivering exceptional customer experiences daily.

You’ll own scheduling, training, performance management, and adherence to safety and audit standards, while analyzing financials, controlling costs, and implementing initiatives to exceed goals and elevate Associates’ growth.