Store General Manager: Lead Growth & Customer Experience

Wawa, Inc.; Suitland (MD); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Employee stock ownership plan (ESOP)

Education assistance

Store discounts

Job summary

Wawa, Inc. is seeking a General Manager (GM) to lead store operations in Suitland, MD. You will set vision, drive results, and inspire your team daily, owning everything from operations to profitability and customer experience.

You will hire, train, coach, and develop a high-performing team, ensuring safety, compliance, and exceptional service in a fast-paced retail environment. Competitive salary with bonuses and growth opportunities are offered.

Qualifications

• High School Diploma or GED.
• Flexible availability to work various shifts, including weekends/holidays.
• Proven leadership in fast-paced retail, food service, or fuel environments.
• Proven ability to coach, develop, and inspire career growth.
• Excellent communication, customer service, and relationship-building skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Skilled in problem solving, critical thinking, and decision-making.
• Solid understanding of store financials and their impact on business performance.
• Demonstrated ability to recognize trends and drive change to achieve results.

Responsibilities

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans; control costs and cash handling.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by enforcing policies and continuous improvement initiatives.
• Champion company initiatives, communicate the rationale behind changes, and ensure adoption of programs and processes.
• Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
• Hire, train, and develop a high-performing team with coaching and feedback; support leadership development.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Respond to customer feedback and resolve issues to exceed expectations.

Skills

Leadership

Communication

Customer service

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a General Manager (GM) to lead store operations in Suitland, MD. You will set vision, drive results, and inspire your team daily, owning everything from operations to profitability and customer experience.

You will hire, train, coach, and develop a high-performing team, ensuring safety, compliance, and exceptional service in a fast-paced retail environment. Competitive salary with bonuses and growth opportunities are offered.