Store General Manager: Profit, People & Experience

Wawa, Inc.; Fredericksburg (VA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employee Stock Ownership Plan (ESOP)

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. in Fredericksburg, VA seeks a General Manager to lead store operations, drive profitability, and develop a high-performing team. You will set the vision, manage daily activities, and ensure an unforgettable customer experience.

You will own performance, coach talent, and implement continuous improvement while maintaining compliance and safety across a 24/7 environment. A strong financial mindset and exceptional communication are essential.

Qualifications

• High School Diploma or GED.
• Flexible availability to work weekends and holidays.
• Proven leadership in fast-paced retail, food service, or fuel environments.
• Proven ability to coach, develop, and inspire career growth.
• Excellent communication, customer service, and relationship-building skills.
• Highly organized, detail-oriented, and able to manage multiple priorities independently.
• Solid understanding of store financials and their impact on business performance.
• Demonstrated ability to recognize trends and drive change to achieve optimal results.

Responsibilities

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the 'why' behind changes, and ensure successful implementation and long-term adoption of programs.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Skills

Leadership experience

Customer service

Communication skills

Organization

Problem-solving

Decision-making

Retail knowledge

Financial acumen

Trend analysis

Education

High School Diploma or GED

Job description

Wawa, Inc. in Fredericksburg, VA seeks a General Manager to lead store operations, drive profitability, and develop a high-performing team. You will set the vision, manage daily activities, and ensure an unforgettable customer experience.

You will own performance, coach talent, and implement continuous improvement while maintaining compliance and safety across a 24/7 environment. A strong financial mindset and exceptional communication are essential.