Store General Manager – Lead, Grow & Delight Customers

Wawa, Inc.; Fredericksburg (VA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Education Assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. in Fredericksburg, VA seeks a General Manager to lead store operations and drive profitability. You’ll own daily performance, coach a high-performing team, manage schedules, and ensure exceptional customer service and safety standards.

You’ll partner with leadership to execute company initiatives and develop a culture of excellence. You will hire, train and develop staff, monitor financial results, and align staffing with business needs in a 24/7 environment.

Qualifications

• Leadership experience in fast-paced retail or fuel environments.
• Proven ability to coach, develop, and inspire career growth in individuals.
• Excellent communication, customer service, and relationship-building skills.

Responsibilities

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the "why" behind changes, and ensure successful implementation and long-term adoption of programs and processes.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Skills

Leadership

Communication

Customer service

Organization

Problem-solving

Multitasking

Education

High School Diploma or GED

Job description

Wawa, Inc. in Fredericksburg, VA seeks a General Manager to lead store operations and drive profitability. You’ll own daily performance, coach a high-performing team, manage schedules, and ensure exceptional customer service and safety standards.

You’ll partner with leadership to execute company initiatives and develop a culture of excellence. You will hire, train and develop staff, monitor financial results, and align staffing with business needs in a 24/7 environment.