Store Leader: Grow Sales, Lead Team & Service

Kirkland's, Inc.; Roanoke (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Kirkland's, Inc. in Roanoke is seeking a Store Manager to oversee all aspects of store operations, including service focus and merchandising. The role drives business results through coaching of the store team with a strong emphasis on customer service, sales and profit growth.

The manager leads in-store and online customer engagement, promotes current promotions, coaches staff, and ensures brand standards while controlling expenses. Strong communication and drive are essential.

Qualifications

• Experience in retail management or store leadership is required or preferred.
• Strong communication and people management skills demonstrated.
• Ability to analyze store metrics and implement action plans.

Responsibilities

• Oversees all store operations including service, merchandising and results.
• Coaches store team to achieve sales and profit goals.
• Leads customer service efforts in-store and online.
• Manages promotions, staffing, and merchandise execution.
• Maintains brand standards and controls expenses.
• Trains and develops high performing teams and supports hiring decisions.

Skills

Leadership

Customer service

Merchandising

Sales

Communication

Coaching

Team development

Microsoft Office

Problem solving

Education

College preferred

Job description

Kirkland's, Inc. in Roanoke is seeking a Store Manager to oversee all aspects of store operations, including service focus and merchandising. The role drives business results through coaching of the store team with a strong emphasis on customer service, sales and profit growth.

The manager leads in-store and online customer engagement, promotes current promotions, coaches staff, and ensures brand standards while controlling expenses. Strong communication and drive are essential.