Sales Leader: Customer-Obsessed Store Growth

The Brand House Collective; Dothan (AL); On-site; USD 38,000 - 60,000; Full time

Job summary

Kirkland's is seeking a Sales Leader to drive in-store and online selling, model outstanding customer service, and collaborate with the Store Manager to execute business plans.

You will guide the team, greet customers, educate on loyalty programs, and maintain visual presentation while upholding Kirkland's values. This role requires strong communication, retail management experience, weekend/evening availability, and the ability to stand and lift merchandise.

Qualifications

• High School Diploma or GED required; college preferred.
• Minimum 1 year management experience in retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work a flexible schedule to meet business needs.

Responsibilities

• Leads, supports and values customer selling in in-store and online (ship to store) shopping experience.
• Builds a customer-obsessed culture by greeting, re-engaging, educating, adding on and thanking each customer.
• Understanding role in sales growth and how you contribute to store profitability.
• Reads cues and responds to customers to create an exceptional in-store experience.
• Educates customers on loyalty programs, promotions and merchandise assortment to support building the basket.
• Acts as brand ambassador, treating customers and co-workers with respect and professionalism.
• Leads by example and enforces company policies and procedures.
• Executes Manager on Duty (MOD) responsibilities such as opening/closing procedures and team supervision.
• Assists in freight processing, stocking, presentation directives, pricing and inventory accuracy.
• Champions Kirkland's Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.
• Performs other duties as needed.

Skills

Customer selling

Communication skills

Leadership

Retail experience

Education

High School Diploma or GED

Tools

POS system

Job description

Kirkland's is seeking a Sales Leader to drive in-store and online selling, model outstanding customer service, and collaborate with the Store Manager to execute business plans.

You will guide the team, greet customers, educate on loyalty programs, and maintain visual presentation while upholding Kirkland's values. This role requires strong communication, retail management experience, weekend/evening availability, and the ability to stand and lift merchandise.