Store Leader in Training: Customer Experience & Growth

Kirkland's, Inc.; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Kirkland's, Inc. in Richmond, VA is seeking a Senior Assistant Manager to support and execute operations and merchandising in partnership with the Store Manager.

This role focuses on driving sales, managing expenses, and creating an exceptional customer experience, while developing the store team for future Store Manager opportunities. You will coach associates, monitor performance, and ensure promotions and merchandising standards are executed.

Qualifications

• College preferred or 1-3 years of experience in a retail environment.
• Ability to relocate for a Store Manager position preferred.
• Energetic, results oriented and competitive with a drive to succeed.
• Ability to work 40 hours per week, based upon the business needs of the district or area.
• Ability to work weekends, holidays and evenings.

Responsibilities

• Leads, supports and values Customer Service in both the in store and online shopping experience.
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times.
• Proactively engages with customers, reads cues and responds appropriately.
• Educates each customer on current promotions and merchandise assortment to support buying decisions.
• Makes suggestions to build the customer’s basket that compliments the customer’s choices.
• Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers.
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Responsible for driving profitable sales, protecting company assets and support of the Company Handbook in support of the Store Manager.
• Understands store performance targets and monitors achievement of benchmarks and goals.
• Uses objective business analysis to evaluate business choices in partnership with the Store Manager.
• Observes trends and patterns to determine root causes of problems and identify solutions.
• Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and responsible for recommending sound hiring decisions to the Store Manager.
• Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry.
• Supports an atmosphere where all team members are held accountable for both individual and team performance.
• Ensures understanding of strategies, change initiatives, business opportunities and communicates them in compelling ways to their store team.
• Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
• Supports store opportunities that are consistent with company strategies and takes action to address these opportunities.
• Executes changes in initiatives and direction appropriately and timely in order to drive results.
• Travel occasionally to the other store locations to support as needed.
• Champions and demonstrates a commitment to Kirkland’s Values
• May perform other job duties as needed.

Skills

Retail leadership

Customer service

Staff development

Communication

Sales driven

Scheduling

Team building

Tools

Microsoft Office

Job description

Kirkland's, Inc. in Richmond, VA is seeking a Senior Assistant Manager to support and execute operations and merchandising in partnership with the Store Manager.

This role focuses on driving sales, managing expenses, and creating an exceptional customer experience, while developing the store team for future Store Manager opportunities. You will coach associates, monitor performance, and ensure promotions and merchandising standards are executed.