Store Manager: Lead Growth, Service & Team Excellence

The Brand House Collective; Roanoke (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

Kirkland’s in Roanoke, VA is seeking a Store Manager to oversee all store operations, drive sales and protect assets. You will coach the team, ensure excellent customer service, and execute merchandising and promotions to meet company goals.

Responsibilities include recruiting and developing staff, monitoring performance, using analysis to identify opportunities, and coordinating with district leadership. The role requires strong communication, drive for results, and weekend/evening availability.

Qualifications

• College preferred or 1-3 years management experience in a retail environment preferred.
• Energetic, results oriented and competitive with a drive to succeed.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to effectively communicate both written and verbally.
• Ability to work weekends, holidays and evenings.
• A valid driver’s license.
• Ability to handle and transport company funds to the bank location designated by Kirkland’s.
• Proficient in Microsoft Office.
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.

Responsibilities

• Leads, supports and values Customer Service in both the in store and online shopping experience.
• Ensures every employee greets customers with enthusiasm and maintains a positive, can do attitude at all times.
• Proactively engages with customers, reads cues and responds appropriately.
• Educates each customer on current promotions and merchandise assortment to support buying decisions.
• Makes suggestions to build the customer’s basket that compliments the customer’s choices.
• Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers.
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Understands performance targets and monitors achievement of benchmarks and goals.
• Uses objective business analysis to evaluate business choices.
• Observes trends and patterns to determine root causes of problems and identify solutions.
• Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and accountable for making sound hiring decisions within the store.
• Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry.
• Creates an atmosphere where all team members are held accountable for both individual and team performance.
• Models the way, protects company branding at all times and ensures all team members are treated in a respectful and professional manner.
• Ensures that strategies, change initiatives, and business opportunities are communicated in compelling ways to their store team and supervisor.
• Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
• Identifies store opportunities that are consistent with company strategies and takes action to address these opportunities.
• Ensures that desired changes in initiatives and direction are implemented appropriately and timely in order to drive results.
• Travel occasionally to the other store locations and the Sales Support Center for meetings.
• Champions and demonstrates a commitment to Kirkland’s values.
• May perform other duties as necessary.

Skills

Customer service

Team leadership

Communication

Retail experience

Education

College preferred

Tools

Microsoft Office

Job description

Kirkland’s in Roanoke, VA is seeking a Store Manager to oversee all store operations, drive sales and protect assets. You will coach the team, ensure excellent customer service, and execute merchandising and promotions to meet company goals.

Responsibilities include recruiting and developing staff, monitoring performance, using analysis to identify opportunities, and coordinating with district leadership. The role requires strong communication, drive for results, and weekend/evening availability.