Store Leader for Growth & Customer Experience

Gap Inc.; Surprise (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) with matching

Employee stock purchase plan

Medical, dental, vision and life保险

Job summary

Gap Inc. is seeking a General Manager for an Old Navy store to lead a high-performing team and drive profitable sales while delivering an exceptional customer experience.

You will oversee Customer Operations, Merchandising, Product Operations, and talent development to achieve store metrics and growth. You will coach behaviors, schedule and forecast for the team, and implement standards to maximize efficiency.

Qualifications

• 3-5 years of retail experience leading others.
• Ability to effectively communicate with customers and employees.
• Ability to work a flexible schedule, including travel, nights, weekends, holidays.

Responsibilities

• Analyze results, identify opportunities and drive KPIs with the leadership team.
• Drive profitable sales through forecasting and scheduling.
• Manage store budget for daily operations in support of the P&L.
• Build productive teams through sourcing, selecting and developing people.
• Coach performance and provide feedback to the team.
• Lead SOP implementation and initiatives.
• Create an inclusive environment and promote community involvement.
• Ensure OMNI-driven, frictionless customer experience and compliance with standards.

Skills

Retail leadership

Team leadership

Customer service

Communication

Time management

Education

College degree or equivalent

Job description

Gap Inc. is seeking a General Manager for an Old Navy store to lead a high-performing team and drive profitable sales while delivering an exceptional customer experience.

You will oversee Customer Operations, Merchandising, Product Operations, and talent development to achieve store metrics and growth. You will coach behaviors, schedule and forecast for the team, and implement standards to maximize efficiency.