Store Leader: Elevate Teams & Customer Experience

Apple; Natick (MA); On-site; USD 54,000 - 88,000; Full time

Benefits offered by this job

Stock options

Medical and dental coverage

Employee discounts

Tuition reimbursement

Relocation assistance

Job summary

Apple Store Natick, MA is seeking an experienced Manager to lead a talented, diverse team, coach talent, and deliver exceptional customer experiences. You will actively participate in customer interactions with your team and help drive performance against store priorities and company goals.

As a leader, you will recruit, train, develop, and retain high-performing colleagues; address escalations; plan and execute operations; uphold policies; and model inclusive leadership to create a safe,

Qualifications

• Available to work a schedule based on business needs including nights, weekends, and holidays.
• Proficient in written and spoken English (sign language supported).
• Experience leading others in retail, sales, or a related field.

Responsibilities

• Lead a team, developing and empowering each member to learn, grow, and achieve performance goals.
• Recruit, train, develop, and retain a diverse, high-performing team.
• Actively participate in Floor Leadership, interacting with team and customers to meet priorities.
• Address customer and team concerns and escalate when appropriate.
• Drive store performance by planning and executing operational strategies.
• Maintain and uphold policies and protect company assets and information.
• Be a role model for inclusive leadership and foster a respectful, inclusive environment.

Skills

Retail leadership

English proficiency

Team management

Customer service

Schedule flexibility

Job description

Apple Store Natick, MA is seeking an experienced Manager to lead a talented, diverse team, coach talent, and deliver exceptional customer experiences. You will actively participate in customer interactions with your team and help drive performance against store priorities and company goals.

As a leader, you will recruit, train, develop, and retain high-performing colleagues; address escalations; plan and execute operations; uphold policies; and model inclusive leadership to create a safe,