Retail Store Manager: Lead, Coach & Elevate Experience

Apple; New York (NY); On-site; USD 58,000 - 96,000; Full time

Job summary

Apple Store Manager in New York leads a team to deliver exceptional customer experiences. You will coach, recruit, train and develop team members while aligning store priorities with Apple’s goals.

You actively participate in floor leadership, engage customers, and drive performance across key metrics. You will work with leadership and partners to maintain Apple’s standards, protect assets, and foster an inclusive environment where every voice is valued.

Qualifications

• Experience leading others in retail, sales, or a related field.
• Proficient in written and spoken English.
• Ability to manage priorities and deliver results under pressure.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers to meet business priorities and deliver exceptional service.
• Address customer and team member concerns, escalating when appropriate and partnering with leadership.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies.
• Maintain and uphold company policies, protect assets and confidential information.
• Demonstrate inclusive leadership and build diverse teams while creating a safe environment for all.

Skills

Leadership

Retail sales

Customer service

Team coaching

Job description

Apple Store Manager in New York leads a team to deliver exceptional customer experiences. You will coach, recruit, train and develop team members while aligning store priorities with Apple’s goals.

You actively participate in floor leadership, engage customers, and drive performance across key metrics. You will work with leadership and partners to maintain Apple’s standards, protect assets, and foster an inclusive environment where every voice is valued.