Store Experience Leader & Team Coach

Apple; Cupertino (CA); On-site; USD 61,000 - 101,000; Full time

Benefits offered by this job

Stock purchase plan

Medical & dental coverage

Relocation assistance

Job summary

Apple Store in Cupertino is seeking a Manager to lead a high-performing team and deliver exceptional customer experiences. You will coach colleagues, participate in store floor leadership, and help meet performance goals while aligning with Apple’s priorities.

Responsibilities include recruiting, training, and developing a diverse team, resolving customer and staff concerns, and executing operational strategies that drive business results.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have experience leading others in retail, sales, or a related field.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Retail leadership

Customer service

English communication

Job description

Apple Store in Cupertino is seeking a Manager to lead a high-performing team and deliver exceptional customer experiences. You will coach colleagues, participate in store floor leadership, and help meet performance goals while aligning with Apple’s priorities.

Responsibilities include recruiting, training, and developing a diverse team, resolving customer and staff concerns, and executing operational strategies that drive business results.