Store Leader: Elevate Sales & Clienteling

Rag & Bone; Elmont (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Paid Time Off

Medical, dental, vision and ancillary

Calm membership and wellness benefits

401k

Paid Parental Leave

Job summary

rag & bone is seeking a Store Manager in New York to lead daily operations, elevate the customer experience, and drive profitable top-line growth. You will coach and develop all staff, ensure smooth payroll and scheduling, and partner with People, Visual Merchandising, and Buying teams to optimize product assortment.

The role requires 5+ years in specialty retail with 3+ in leadership. A high-energy, client-centric leader who embodies rag & bone values will thrive here, with opportunities for

Qualifications

• Minimum of 5 years of prior work experience in specialty retail, with 3+ years in a Store Manager or senior leadership role.
• Strong background in clienteling and customer relationship management, with the ability to grow and retain a loyal clientele.
• Hands-on experience with performance management and proven ability to lead, coach, and develop high-performing teams.
• Demonstrated success in driving sales, profitability and KPIs.
• Strong understanding of retail operations, including payroll management, scheduling, inventory control, and loss prevention.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions.
• Demonstrate the ability to perform and train staff on all store operations tasks from register to stockroom.
• Ensure cash handling and register procedures are maintained and executed.
• Ensure integrity of payroll procedures and store scheduling.
• Delegate appropriately to ensure efficiency of store operations and to develop team members.
• Coach and develop retail associates to meet store goals.
• Lead the recruitment, onboarding, training and development of all staff.
• Provide regular feedback, coaching and counseling on performance.
• Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required.
• Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes.
• Build a candidate pipeline via networking and interviewing.
• Identify, create, and manage the execution of all store business plans that drive performance results and maximize business opportunities.
• Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals.
• Ability to build customer loyalty; grow and manage clientele.
• Maintain product knowledge and ensure delivery of this information to staff.
• Encourage and recognize opportunities for team selling.
• Understand and exemplify the rag & bone brand philosophy and lifestyle.
• Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends.
• Consistently act within core values of rag & bone.
• Model and teach store associates to support a positive client-centric environment.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Skills

Customer service

Leadership

Retail operations

Profitability KPIs

Job description

rag & bone is seeking a Store Manager in New York to lead daily operations, elevate the customer experience, and drive profitable top-line growth. You will coach and develop all staff, ensure smooth payroll and scheduling, and partner with People, Visual Merchandising, and Buying teams to optimize product assortment.

The role requires 5+ years in specialty retail with 3+ in leadership. A high-energy, client-centric leader who embodies rag & bone values will thrive here, with opportunities for