Store Manager: Elevate Client Experience & Sales

Rag & Bone; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Paid Time Off

Medical, dental, vision and ancillary

Job summary

rag & bone in Las Vegas is seeking a Store Manager to lead brand representation, customer experience, and daily store operations to drive profitable top-line sales growth. You will coach and develop all associates, ensuring teams collaborate to deliver best-in-class customer experiences.

The role requires a strong focus on clienteling, staffing, payroll, scheduling, inventory control, and loss prevention, with the ability to build a loyal customer base and maintain product knowledge across teams.

Qualifications

• : Minimum of 5 years of prior work experience in specialty retail, with 3+ years in a Store Manager or senior leadership role.
• : Strong background in clienteling and customer relationship management, with the ability to grow and retain a loyal clientele.
• : Hands-on experience with performance management and proven ability to lead, coach, and develop high-performing teams.
• : Demonstrated success in driving sales, profitability and KPIs.
• : Strong understanding of retail operations, including payroll management, scheduling, inventory control, and loss prevention.

Responsibilities

• Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions.
• Demonstrate the ability to perform and train staff on all store operations tasks from register to stockroom.
• Ensure cash handling and register procedures are maintained and executed.
• Ensure integrity of payroll procedures and store scheduling.
• Delegate appropriately to ensure efficiency of store operations and to develop team members.
• Coach and develop retail associates to meet store goals.
• Lead the recruitment, onboarding, training and development of all staff.
• Provide regular feedback, coaching and counseling on performance.
• Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required.
• Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes.
• Build a candidate pipeline via networking and interviewing.
• Identify, create, and manage the execution of all store business plans that drive performance results and maximize business opportunities.
• Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals.
• Ability to build customer loyalty; grow and manage clientele.
• Maintain product knowledge and ensure delivery of this information to staff.
• Encourage and recognize opportunities for team selling.
• Understand and exemplify the rag & bone brand philosophy and lifestyle.
• Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends.
• Consistently act within core values of rag & bone.
• Model and teach store associates to support a positive client-centric environment.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Skills

Clienteling

Customer relationships

Performance management

Sales leadership

Retail operations

Job description

rag & bone in Las Vegas is seeking a Store Manager to lead brand representation, customer experience, and daily store operations to drive profitable top-line sales growth. You will coach and develop all associates, ensuring teams collaborate to deliver best-in-class customer experiences.

The role requires a strong focus on clienteling, staffing, payroll, scheduling, inventory control, and loss prevention, with the ability to build a loyal customer base and maintain product knowledge across teams.