Store Leader: Elevate Customer Experience & Growth

Crate & Barrel; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Crate & Barrel in the United States seeks a Store Leader to guide a high-performing team on daily operations, customer engagement, and profitability. You will lead a team dedicated to delivering exceptional customer experiences and driving results, while modeling a culture of accountability and growth.

The role emphasizes coaching, development planning, and proactive problem solving to meet sales goals and uphold visual standards across the store.

Qualifications

• 3+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.

Responsibilities

• Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals and standards for all associates.
• Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all store associates.
• Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training.
• Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders.
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
• Coach the Assistant Store Leaders and Team Leaders to create individual development plans for all team associates.
• Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader.
• Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls.
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels.
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Ensure all customers are provided gracious, quick and efficient service. Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

Skills

Customer service

Retail leadership

Communication

Organizational skills

Problem solving

Delegation

Team leadership

Sales floor presence

Tools

Microsoft Office

Google Apps

Tablet devices

Job description

Crate & Barrel in the United States seeks a Store Leader to guide a high-performing team on daily operations, customer engagement, and profitability. You will lead a team dedicated to delivering exceptional customer experiences and driving results, while modeling a culture of accountability and growth.

The role emphasizes coaching, development planning, and proactive problem solving to meet sales goals and uphold visual standards across the store.