Store Leader: Elevate Customer Experience & Growth

Dsw-Shoe-Warehouse,-Inc.; Elwood (NY); On-site; USD 82,000 - 102,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a Store Leader in Elwood, NY to elevate the customer experience while driving store performance. You will coach associates and support leaders, align store strategies with company goals, and manage financial plans to boost KPI results.

The role requires at least 4 years of retail management experience, strong communication, and availability for nights and weekends. You will lead a diverse team focused on delivering outstanding customer service.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Proven ability to prioritize business functions that drive financial results.

Responsibilities

• Elevate in-store experience by coaching associates and leaders to hit store KPIs.
• Develop and communicate store strategies aligned to company goals; foster innovation and solution-oriented thinking.
• Deliver and adjust weekly/monthly/quarterly financial plans to improve KPI performance.

Skills

Customer service

Team leadership

Recruiting & coaching

Business planning

Communication (verbal/written)

Operational leadership

Shift scheduling

Nights/weekends/holidays availability

Technology proficiency (POS, devices)

Physical stamina

Lifting up to 50 lbs

Mobility on feet

Education

High school diploma or equivalent

Some college preferred

Tools

POS / Register systems

Job description

DSW Shoe Warehouse, Inc. is seeking a Store Leader in Elwood, NY to elevate the customer experience while driving store performance. You will coach associates and support leaders, align store strategies with company goals, and manage financial plans to boost KPI results.

The role requires at least 4 years of retail management experience, strong communication, and availability for nights and weekends. You will lead a diverse team focused on delivering outstanding customer service.