Store Leader: Elevate Customer Experience & Coach Team

LOFT; Norridge (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus eligibility

Professional development and careerAdv

Community impact through philanthropic

Job summary

LOFT in Norridge, IL is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. Your role as a store leader is an opportunity to nurture relationships with both customers and associates.

LOFT offers a leadership path to inspire, educate, and coach the team, creating an inclusive environment. This role emphasizes omnichannel excellence and collaboration with management.

Qualifications

• 1+ year retail management experience.
• Hospitality-focused approach to customer interactions.
• Proficient with point-of-sale systems and technology.
• Strong business sense with ability to drive results.
• Proactive decision-maker and self-starter.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Coach associates to create genuine customer connections.
• Foster an inclusive store environment for associates.
• Leverage technology to provide a seamless omnichannel experience.
• Support Store Manager in recruiting, hiring, and developing talent.
• Use reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Skills

Retail management experience

Hospitality mindset

Technology proficiency (POS)

Business acumen

Initiative and decision-making

Job description

LOFT in Norridge, IL is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. Your role as a store leader is an opportunity to nurture relationships with both customers and associates.

LOFT offers a leadership path to inspire, educate, and coach the team, creating an inclusive environment. This role emphasizes omnichannel excellence and collaboration with management.