Store Leader: Drive Growth, Develop Teams, Own Results

T-MOBILE USA, Inc.; Orem (UT); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a store operations leader to manage all aspects of a retail location, driving customer engagement and business performance. You will hire, schedule, train, and coach staff while maintaining brand standards and loss prevention controls.

The role focuses on leading store functions, including marketing, labor management, and customer satisfaction, with success measured by sales targets and service metrics. Strong coaching and operational excellence are essential.

Qualifications

• High School Diploma or GED is required.
• 2-4 years management experience in retail sales is preferred.
• 2-4 years sales & sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and ensure training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management.

Skills

Leadership

Staff development

Customer engagement

Sales management

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store operations leader to manage all aspects of a retail location, driving customer engagement and business performance. You will hire, schedule, train, and coach staff while maintaining brand standards and loss prevention controls.

The role focuses on leading store functions, including marketing, labor management, and customer satisfaction, with success measured by sales targets and service metrics. Strong coaching and operational excellence are essential.