Store Leader: Drive Customer Experience & Operations

TD; Watertown (CT); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Total Rewards Package

Training & Onboarding

Accommodation

Job summary

TD Bank in Watertown, Connecticut, is seeking a Store Supervisor to oversee day-to-day team activities, ensuring operational excellence and policy compliance while running teller and platform operations and handling customer escalations.

The role focuses on leading a team to deliver legendary customer experiences, coaching colleagues, and managing risk with cash handling, fraud prevention, and policy adherence. HS diploma plus 2+ years’ supervisory experience preferred.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service or sales roles.
• Notary License preferred; supervisory experience helpful.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and regulatory compliance.
• Lead, coach and develop the team to deliver exceptional customer service and products.
• Oversee teller and platform operations, customer escalations, and risk controls.

Skills

Verbal communication

Written communication

Supervisory experience

Coaching

Organizational skills

Education

HS Diploma or GED

Undergraduate degree

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Watertown, Connecticut, is seeking a Store Supervisor to oversee day-to-day team activities, ensuring operational excellence and policy compliance while running teller and platform operations and handling customer escalations.

The role focuses on leading a team to deliver legendary customer experiences, coaching colleagues, and managing risk with cash handling, fraud prevention, and policy adherence. HS diploma plus 2+ years’ supervisory experience preferred.