Store Leader: Customer Experience & Team Growth

Soma; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Merchandise discounts

Professional development

Advancement opportunities

Community partnerships

Job summary

Soma in Madison, WI is seeking an Assistant Manager to support the Store Manager in leading the team and delivering a welcoming, customer-centered experience. You will model brand standards, train associates, and drive sales with an omni-channel approach.

This role requires at least 18, with 3 years of retail management preferred, flexible availability, and strong communication. You will help with hiring, inventory, events, and community partnerships to reflect Soma's culture of hospitality.

Qualifications

• Minimum 18 years old.
• 3 years retail management experience preferred.
• Flexible availability, including nights, weekends, and holidays.
• Strong customer and peer relationship skills.
• Ability to operate the register and lift up to 50 pounds.

Responsibilities

• Build, lead, and develop a team to deliver a customer-centered experience.
• Take ownership to achieve the store's financial goals and motivate the team.
• Assist in hiring, development, and coaching of associates.
• Lead on the sales floor with an omni-channel approach and product knowledge.
• Maintain a visually inspiring store environment reflecting brand standards.
• Oversee inventory management, daily replenishment, and inventories.
• Ensure policies and business practices are followed.
• Build community connections through in-store events and partnerships.

Skills

Leadership

Customer service

Team development

Communication

Ownership accountability

Job description

Soma in Madison, WI is seeking an Assistant Manager to support the Store Manager in leading the team and delivering a welcoming, customer-centered experience. You will model brand standards, train associates, and drive sales with an omni-channel approach.

This role requires at least 18, with 3 years of retail management preferred, flexible availability, and strong communication. You will help with hiring, inventory, events, and community partnerships to reflect Soma's culture of hospitality.