West Towne Assistant Manager

KnitWell Group; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Merchandise discounts

Professional development

Community partnerships

Job summary

The Soma Madison store, part of KnitWell Group, is seeking an Assistant Manager to support the Store Manager in leading a team and delivering a welcoming, customer-centered experience. You will coach associates, drive sales, and uphold brand standards in a fast-paced environment.

Responsibilities include hiring assistance, inventory control, omni-channel initiatives, and creating community connections through in-store events, while maintaining visual standards and a safe, efficient operation.

Qualifications

• 3 years of retail management experience preferred.
• Flexible availability—nights, weekends, and holidays.
• Strong communication and interpersonal skills.
• Ability to build customer and peer relationships.

Responsibilities

• Lead and develop a store team to deliver a customer-centered experience.
• Achieve the store's financial goals and drive sales performance.
• Assist in hiring, training, and coaching associates.
• Lead by example on the sales floor and promote omni-channel selling.
• Maintain a visually inspiring store environment and reflect brand standards.
• Oversee inventory, replenishment, and inventories; ensure safe operations.

Skills

Retail leadership

Customer service

Communication

Job description

About us

Inspired by our customers who appreciate fashion as much as function, Soma is an intimate apparel brand that embraces a passion for comfort and confidence by offering beautiful, innovative solutions. At Soma, every day is a chance to make women feel more empowered. Join the movement. Bring your talents and discover opportunities, support, and growth.

About the role

As an Assistant Manager, you will assist the Store Manager in leading the team, building community connections, and creating a seamless customer experience. This position helps foster a welcoming environment—for both associates and customers—that enables us to create memorable, personalized experiences that reflect our culture of hospitality.

The impact you can have

In this role, you'll have the opportunity to:

• Build, lead, and develop a team to deliver a customer-centered experience.
• Take ownership to achieve the financial goals of the store and motivate the team.
• Assist in the hiring, development, and coaching of associates.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Maintain a visually inspiring store environment that reflects brand standards.
• Take ownership to ensure safe and efficient store operations including inventory management, daily replenishment of floor merchandise, and execution of inventories.
• Ensure compliance with all policies, guidelines, and business practices.
• Build community connections through in-store company-sponsored events, philanthropy, and other initiatives.

You’ll bring to the role

• Passion for our brand, fashion, and empowering confidence.
• Must be at least 18 years old.
• 3 years of retail management experience preferred.
• Flexible availability — including nights, weekends, and holidays.
• A team player mindset with a high level of ownership and initiative.
• Ability to develop strong customer and peer relationships.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance
• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location

Store 5331-West Towne Mall-Soma-Madison, WI 53719
## Position Type:
Regular/Full time
Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.