Store Team Lead: Customer Experience & Growth

Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.; Appleton (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Merchandise discounts

Career development

Philanthropy partnerships

Job summary

Kn itWell Group’s Soma store in Appleton, WI is seeking an Assistant Manager to assist the Store Manager in leading the team and delivering a welcoming, customer-centered experience. This role supports community connections and upholds brand standards in a busy retail setting.

The position emphasizes ownership, a strong work ethic, and the ability to manage inventory, schedules, and store operations while providing exceptional service.

Qualifications

• Must be at least 18 years old.
• 3 years of retail management experience preferred.
• Flexible availability — including nights, weekends, and holidays.
• A team player mindset with a high level of ownership and initiative.
• Ability to develop strong customer and peer relationships.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Responsibilities

• Build, lead, and develop a team to deliver a customer-centered experience.
• Take ownership to achieve the financial goals of the store and motivate the team.
• Assist in the hiring, development, and coaching of associates.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Maintain a visually inspiring store environment that reflects brand standards.
• Take ownership to ensure safe and efficient store operations including inventory management, daily replenishment of floor merchandise, and execution of inventories.
• Ensure compliance with all policies, guidelines, and business practices.
• Build community connections through in-store company-sponsored events, philanthropy, and other initiatives.

Skills

Retail management

Customer service

Team leadership

Communication

Job description

Kn itWell Group’s Soma store in Appleton, WI is seeking an Assistant Manager to assist the Store Manager in leading the team and delivering a welcoming, customer-centered experience. This role supports community connections and upholds brand standards in a busy retail setting.

The position emphasizes ownership, a strong work ethic, and the ability to manage inventory, schedules, and store operations while providing exceptional service.