Store Leader, Customer Experience & Team Coach

LOFT Outlet; Monroe (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Job summary

LOFT Outlet at the Cincinnati Premium Outlets in Monroe, OH is seeking an Assistant Manager to support customer experience and nurture a strong store culture. You will lead on the sales floor, model LOFT behaviors, coach associates, and foster an inclusive environment that welcomes everyone.

Responsibilities include leveraging technology for a seamless omnichannel experience, assisting in recruiting and developing talent, and working with the Store Manager to drive operational excellence and

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Coach associates to create genuine customer connections and inclusive store culture.
• Use technology to provide a seamless omnichannel shopping experience.
• Support Store Manager in recruiting, hiring, and developing talent.
• Drive operational excellence and financial discipline with reporting tools.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS technology

Business acumen

Decision making

Tools

POS system

Job description

LOFT Outlet at the Cincinnati Premium Outlets in Monroe, OH is seeking an Assistant Manager to support customer experience and nurture a strong store culture. You will lead on the sales floor, model LOFT behaviors, coach associates, and foster an inclusive environment that welcomes everyone.

Responsibilities include leveraging technology for a seamless omnichannel experience, assisting in recruiting and developing talent, and working with the Store Manager to drive operational excellence and