Retail Sales Lead — Customer Experience Coach

LOFT; Monroe (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

LOFT is seeking a Sales Lead for Store 2929-Cincinnati Premium Outlets-ANN-Monroe, OH 45050. You will be a key member who supports and models excellent customer experiences while guiding associates and stepping in as manager when needed.

You will collaborate with store leadership to deliver personalized customer experiences, develop a high-performing team, and uphold visual and operational standards focused on the customer. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management

POS proficiency

Communication & coaching

Flexibility

Job description

LOFT is seeking a Sales Lead for Store 2929-Cincinnati Premium Outlets-ANN-Monroe, OH 45050. You will be a key member who supports and models excellent customer experiences while guiding associates and stepping in as manager when needed.

You will collaborate with store leadership to deliver personalized customer experiences, develop a high-performing team, and uphold visual and operational standards focused on the customer. Flexibility for evenings, weekends, and holidays is required.