Store Leader: Elevate Customer Experience & Team

LOFT; Strongsville (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Strongsville, OH is seeking an Assistant Manager to support the customer experience and shape a positive store culture. This role offers leadership responsibilities on the sales floor and a chance to engage customers and team members daily.

You will coach associates, recruit and develop talent, leverage technology for a seamless omnichannel experience, and collaborate with the Store Manager to drive results and operational excellence.

Qualifications

• 1+ year retail management experience
• Hospitality mindset when connecting with customers and associates
• Technology proficient and ability to operate a point-of-sale system
• Strong business acumen and ability to implement action plans to drive results
• Takes initiative in making thoughtful decisions

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences
• Act as a leader on the sales floor and model brand behaviors
• Inspire, educate, and coach associates to create genuine customer connections
• Create an inclusive store environment where everyone feels welcome and engaged
• Use technology to provide customers with a seamless omnichannel experience
• Support the Store Manager in recruiting, hiring, and developing talent
• Use tools and reporting to drive operational excellence and financial discipline
• Build productive relationships by listening and sharing ideas with the team

Skills

Retail management

Hospitality mindset

POS system

Business acumen

Initiative

Tools

Point of Sale system

Job description

LOFT in Strongsville, OH is seeking an Assistant Manager to support the customer experience and shape a positive store culture. This role offers leadership responsibilities on the sales floor and a chance to engage customers and team members daily.

You will coach associates, recruit and develop talent, leverage technology for a seamless omnichannel experience, and collaborate with the Store Manager to drive results and operational excellence.