Store Leader & Customer Experience Specialist

Boot Barn; Gainesville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Boot Barn is seeking a Key Holder to help create an exceptional in-store experience and support store leadership in meeting sales goals. You will build customer relationships, become an expert in product categories, and maintain merchandising standards.

You will handle transactions accurately at the point of sale, stay informed about promotions, and assist with store housekeeping and stock replenishment. A reliable, presentable team player is essential.

Qualifications

• Customer service excellence and selling culture knowledge.
• Product category knowledge and feature-benefit communication.
• Ability to meet metrics like UPT and ADT.
• Cash handling and accurate POS transactions.
• Understanding promotions and advertisements.
• Maintain merchandising standards and assist with floor moves.
• Monitor stock and replenishment processes.
• Complete opening/closing procedures; adhere to attendance policies.
• Follow all laws and company policies.
• Willingness to learn and improve skills.
• Demonstrate reliability and appearance.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Customer service

Product knowledge

Sales metrics

Cash handling

POS proficiency

Merchandising

Job description

Boot Barn is seeking a Key Holder to help create an exceptional in-store experience and support store leadership in meeting sales goals. You will build customer relationships, become an expert in product categories, and maintain merchandising standards.

You will handle transactions accurately at the point of sale, stay informed about promotions, and assist with store housekeeping and stock replenishment. A reliable, presentable team player is essential.