Store Leader: Customer Experience & Ops | Early Wage Access

Lids; Pueblo (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Generous employee discount and exclusi

Career development opportunities and培训

A collaborative, innovative, and team‑

Early Wage Access options to provide

Job summary

Lids Sports Group in Pueblo, CO seeks an Assistant Store Manager to lead daily store operations, drive sales, and deliver outstanding customer service.

You will supervise scheduling and training, uphold company standards, and collaborate with the Store Manager to achieve KPIs while creating an engaging, inclusive team environment.

This role requires hands-on leadership, a passion for sports and fashion, and the ability to manage cash handling, merchandising, and inventory control.

Responsibilities

• Lead, execute and assist LIDS selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Job description

Lids Sports Group in Pueblo, CO seeks an Assistant Store Manager to lead daily store operations, drive sales, and deliver outstanding customer service.

You will supervise scheduling and training, uphold company standards, and collaborate with the Store Manager to achieve KPIs while creating an engaging, inclusive team environment.

This role requires hands-on leadership, a passion for sports and fashion, and the ability to manage cash handling, merchandising, and inventory control.