Store Leader: Customer Experience & Operations Excellence

Royal Farms; Frederick (MD); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Royal Farms is seeking a Store Manager to oversee daily store operations and lead a team of Associates to deliver an exceptional customer experience. You will manage staffing, training, scheduling, performance, safety, and financial performance to support the company's goals.

The role requires strong leadership, communication, and analytical skills to drive profitability and maintain high standards of service in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• 2+ years of fast food or retail management with full operational accountability.

Responsibilities

• Oversee daily store operations and lead Associates to deliver an exceptional customer experience.
• Staffing: hiring, training, scheduling, and performance management.
• Ensure safety, compliance, and accurate financial performance.

Skills

Leadership

Customer service

Team management

Communication skills

Analytical skills

Education

High school diploma or GED

Associate degree preferred

Tools

POS systems

Back-office tools

Registers/handheld devices

Job description

Royal Farms is seeking a Store Manager to oversee daily store operations and lead a team of Associates to deliver an exceptional customer experience. You will manage staffing, training, scheduling, performance, safety, and financial performance to support the company's goals.

The role requires strong leadership, communication, and analytical skills to drive profitability and maintain high standards of service in a fast-paced environment.