Store Leader: Customer Experience & Operations

Royal Farms; Pennsylvania; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Royal Farms is seeking a Store Manager to oversee daily store operations and lead a team of Associates to deliver an exceptional customer experience. You will drive staffing, training, performance management, and financial results in a fast-paced retail environment.

You will coach and develop the team, monitor KPIs, ensure compliance with laws and safety standards, and coordinate with leadership to maintain brand standards and operational excellence across all shifts.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• 2+ years in fast food or retail management with full operational accountability.
• Strong leadership, written and verbal communication, and supervisory skills.
• ANSI Food Safety Manager Certification required within timeframes.
• Willingness to work a 24/7/365 schedule and local travel.

Responsibilities

• Oversee store operations and lead a team to deliver an outstanding customer experience.
• Recruit, onboard, train, and develop staff; manage staffing decisions.
• Monitor performance metrics and drive profitability and operational efficiency.
• Ensure compliance with wage and hour laws, safety standards, and cash handling.
• Lead safety, loss prevention, and store compliance initiatives.

Skills

Leadership

Communication skills

Supervisory skills

Staffing & training

Analytical skills

Education

High school diploma or GED

Associate degree or higher

Job description

Royal Farms is seeking a Store Manager to oversee daily store operations and lead a team of Associates to deliver an exceptional customer experience. You will drive staffing, training, performance management, and financial results in a fast-paced retail environment.

You will coach and develop the team, monitor KPIs, ensure compliance with laws and safety standards, and coordinate with leadership to maintain brand standards and operational excellence across all shifts.