Store Leader: Customer Experience & Operations

Royal Farms; Glen Burnie (MD); On-site; USD 65,000 - 80,000; Full time

Job summary

Royal Farms is seeking a Store Manager to oversee daily store operations, lead a team of associates, and deliver an outstanding customer experience. The role requires staffing, training, scheduling, and performance management, with a focus on financial performance and compliance.

The ideal candidate has at least 2 years of fast food or retail management experience, strong leadership, and excellent communication skills, plus the ability to analyze metrics and drive improvements in a fast-paced

Qualifications

• Minimum 18 years old and high school diploma or GED.
• At least 2 years in fast food or retail management with full accountability.
• Strong leadership skills and ability to manage staff and store performance.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to use basic business math, accounting, and computer skills, with strong analytical abilities.

Responsibilities

• Oversee daily store operations and lead a team of associates to deliver excellent customer experience.
• Recruit, onboard, train, and develop staff; manage scheduling and performance.
• Monitor financial performance, labor, inventory, and compliance with policies.
• Ensure safety, cleanliness, food safety, merchandising, and customer-facing initiatives are followed.
• Communicate with district leadership and store team to drive priorities and improvements.

Skills

Leadership

Communication

Staffing & scheduling

Operational excellence

Customer service

Analytical thinking

Education

High school diploma or GED

Associate’s degree or higher

Job description

Royal Farms is seeking a Store Manager to oversee daily store operations, lead a team of associates, and deliver an outstanding customer experience. The role requires staffing, training, scheduling, and performance management, with a focus on financial performance and compliance.

The ideal candidate has at least 2 years of fast food or retail management experience, strong leadership, and excellent communication skills, plus the ability to analyze metrics and drive improvements in a fast-paced