Store Leader — Customer Experience & Operations

Lids; Elmhurst (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Career development

Early wage access

Job summary

Lids Sports Group in Elmhurst, IL is seeking an Assistant Store Manager to lead daily store operations, coach team members, and ensure top‑notch customer service. You will drive sales, manage scheduling, and uphold visual standards while maintaining inventory accuracy and loss prevention.

As a key leader, you’ll train staff, support store initiatives, and help deliver exceptional experiences for fans and customers in a fast‑paced retail environment.

Qualifications

• Ability to drive store performance and sales while managing operations.
• Strong interpersonal and communication skills.
• Capable of working unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues and customer escalations.
• Lead and train store associates through LIDS programs and goals.
• Ensure policy compliance and proper store procedures are followed.
• Maintain merchandizing standards and clean, organized store layout.
• Manage cash operations, opening/closing procedures, and inventory accuracy.
• Provide outstanding customer service and drive membership programs.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids Sports Group in Elmhurst, IL is seeking an Assistant Store Manager to lead daily store operations, coach team members, and ensure top‑notch customer service. You will drive sales, manage scheduling, and uphold visual standards while maintaining inventory accuracy and loss prevention.

As a key leader, you’ll train staff, support store initiatives, and help deliver exceptional experiences for fans and customers in a fast‑paced retail environment.