Store Banking Lead: Customer Experience & Ops Champion

TD; New York (NY); On-site; USD 73,068,000 - 103,155,000; Full time

Job summary

TD Bank is seeking a store supervisor to lead daily operations, including teller and platform tasks, while driving legendary customer service and sales growth. The role requires strong coaching, risk awareness, and adherence to policies in a fast-paced retail banking store.

You will engage customers on loan products, manage the store team, and ensure compliance with bank procedures, safeguarding customer trust and driving service excellence.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License (preferred).

Responsibilities

• Supervises day-to-day team activities to achieve objectives.
• Leads and coaches the Store team on delivering effective Customer service and sales.
• Manages lobby, teller, and platform tasks with a focus on risk and compliance.
• Engages customers in loans and financial product discussions while maintaining regulatory guidelines.

Skills

Customer service

Sales

Leadership

Communication

Education

HS Diploma or GED

Notary License (preferred)

Tools

Outlook

Excel

Job description

TD Bank is seeking a store supervisor to lead daily operations, including teller and platform tasks, while driving legendary customer service and sales growth. The role requires strong coaching, risk awareness, and adherence to policies in a fast-paced retail banking store.

You will engage customers on loan products, manage the store team, and ensure compliance with bank procedures, safeguarding customer trust and driving service excellence.