Store Leader: Customer Experience & Team Coach

TD; Harwich Port (MA); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank is seeking a Store Supervisor in Harwich Port, MA to oversee daily team activities, run teller and platform operations, and manage customer escalations. You will coach staff to deliver personalized service and advice while ensuring compliance with bank policies and controls.

The role emphasizes leading a team to acquire, retain, and deepen customer relationships, with focus on risk management and operational excellence in a retail banking environment.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales in any capacity or equivalent.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.
• Proven ability to meet and exceed Customers' expectations.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Ability to supervise and lead others.
• Ability to provide community services.

Responsibilities

• Supervise day-to-day team activities to meet store objectives.
• Lead teller and platform operations and customer escalations.
• Coach staff on delivering excellent customer service and advice.
• Ensure compliance with bank policies and risk controls.

Skills

Communication

Organization

Leadership

Customer service

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank is seeking a Store Supervisor in Harwich Port, MA to oversee daily team activities, run teller and platform operations, and manage customer escalations. You will coach staff to deliver personalized service and advice while ensuring compliance with bank policies and controls.

The role emphasizes leading a team to acquire, retain, and deepen customer relationships, with focus on risk management and operational excellence in a retail banking environment.