Store Lead - Customer Experience & Operations

TD Bank Group (TD); Chelmsford (MA); On-site; USD 33,000 - 47,000; Full time

Job summary

TD Bank in Chelmsford, MA is seeking a Store Supervisor to oversee day-to-day operations, ensure policy compliance, and drive customer service excellence. You will lead tellers, platform staff, and customer escalations, while fostering a compliant and efficient work environment.

The role emphasizes coaching the team to provide end-to-end advice, selling loan/deposit products, managing risk, and deepening customer relationships through cash handling and regulatory adherence.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and or sales in any capacity or equivalent.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.
• Proven ability to meet and exceed Customers' expectations.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of Store objectives for customer and colleague experiences.
• Leads daily team leadership and work direction to ensure delivery of personalized service and advice while complying with regulations.
• Monitors teller and platform workflows, prioritizes tasks, delegates duties, and manages risk.
• Drives operational excellence in cash handling, vault management, and fraud prevention.
• Engages customers with loan product discussions and facilitates application intake with NMLS status.
• Coaches the team to deliver end-to-end customer service and proactive product advice.

Skills

Customer service

Leadership

Communication

Coaching

multitasking

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Chelmsford, MA is seeking a Store Supervisor to oversee day-to-day operations, ensure policy compliance, and drive customer service excellence. You will lead tellers, platform staff, and customer escalations, while fostering a compliant and efficient work environment.

The role emphasizes coaching the team to provide end-to-end advice, selling loan/deposit products, managing risk, and deepening customer relationships through cash handling and regulatory adherence.