Store Leader & Customer Experience Manager

O'Reilly Auto Parts; Newport (OR); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. The role involves leading the team when the Store Manager is absent or on off-shifts, and guiding staff to deliver exceptional service to both retail and professional customers.

Bilingual candidates are encouraged to apply, with certifications in management and parts-related areas valued.

Qualifications

• Sales Specialist Training and Assistant Manager Certification are required.
• RSS Certification is required; Certified Parts Professional and ASE Certification are desirable.
• Fluency in multiple languages (Spanish highly desired) is encouraged.

Responsibilities

• Lead the store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom and ensure staff executes service programs.
• Assist the store manager with staffing, hiring, training, and performance feedback.
• Perform opening/closing duties and ensure security, cash handling, and bank deposits.
• Ensure compliance with company policies and timely processing of orders and transfers.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in multiple languages

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. The role involves leading the team when the Store Manager is absent or on off-shifts, and guiding staff to deliver exceptional service to both retail and professional customers.

Bilingual candidates are encouraged to apply, with certifications in management and parts-related areas valued.