Store Leader: Customer Experience & KPI Driver

Michaels; Westport (CT); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

401(k) with employer match

Medical

Dental

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. in Westport, CT seeks a Store Manager to lead a team and deliver a great customer experience while achieving sales and KPI targets. You will hire, train, coach, and manage staff, ensure SOPs and policies, and drive brand promises across the store.

The role requires 5+ years of retail leadership and 2+ years supervising a diverse team in a fast-paced environment, with responsibilities including inventories, framing, and scheduling. Nights and weekends are required.

Qualifications

• 5+ years of retail experience, including inventory management, merchandising and customer service excellence.
• 2+ years of direct supervision of a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, including SOPs and company programs to ensure compliance and results.
• Deliver sales plan/profit plan and KPIs in conjunction with annual objectives; manage the store team to achieve their KPIs.
• Lead the execution of our customer brand promises.
• Implement and lead shrink and safety programs to deliver goals.
• Set, prioritize and communicate goals using company tools; provide management to team and customers.
• Staff the store with qualified Team Members: hire, train, observe and coach; lead performance and talent development.
• Interact respectfully, promote the organization’s vision and values, and model positive behavior.
• Serve as Manager on Duty (MOD).
• Maintain operational understanding of all store departments; cross-trained in Custom Framing selling and production.

Skills

Retail experience

Inventory management

Merchandising

Customer service

Job description

The Michaels Companies Inc. in Westport, CT seeks a Store Manager to lead a team and deliver a great customer experience while achieving sales and KPI targets. You will hire, train, coach, and manage staff, ensure SOPs and policies, and drive brand promises across the store.

The role requires 5+ years of retail leadership and 2+ years supervising a diverse team in a fast-paced environment, with responsibilities including inventories, framing, and scheduling. Nights and weekends are required.