Store Leader: Customer Experience & Growth

KnitWell Group; New York (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

401(k)

PTO & holidays

Monthly bonuses

Merchandise discounts

Job summary

KnitWell Group in Bayside, NY is seeking an Assistant Manager to support the customer experience and shape a positive store culture. In this role, you will lead on the sales floor, engage customers, and model the brand's behaviors to drive results.

You will coach associates, nurture inclusive teamwork, and use technology to deliver a seamless omnichannel shopping experience. Regular/full-time position with opportunities for bonuses and advancement.

Qualifications

• 1+ year retail management experience.
• Brings a hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

Customer experience

Leadership

POS proficiency

Business acumen

Decision making

Tools

POS system

Job description

KnitWell Group in Bayside, NY is seeking an Assistant Manager to support the customer experience and shape a positive store culture. In this role, you will lead on the sales floor, engage customers, and model the brand's behaviors to drive results.

You will coach associates, nurture inclusive teamwork, and use technology to deliver a seamless omnichannel shopping experience. Regular/full-time position with opportunities for bonuses and advancement.