Assistant Store Manager — Lead Team & Customer Experience

KnitWell Group; New York (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

KnitWell Group is seeking an Assistant Manager to support the customer experience and shape a strong store culture at Store 0756‑Bay Terrace‑ANN‑Bayside, NY 11360. You will lead on the sales floor, coach associates, and drive brand‑aligned customer connections.

Ideal candidates bring 1+ year retail management, hospitality mindset, and proficiency with POS systems to deliver exceptional results and a seamless omnichannel experience.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point‑of‑sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Support the customer experience and shape a strong store culture for associates.
• Act as a leader on the sales floor and model the brand's behaviors.
• Educate and coach associates to leverage brand behaviors for genuine connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas with the team.

Skills

Retail leadership

Customer service

Hospitality mindset

Decision making

POS proficiency

Tools

POS system

Job description

KnitWell Group is seeking an Assistant Manager to support the customer experience and shape a strong store culture at Store 0756‑Bay Terrace‑ANN‑Bayside, NY 11360. You will lead on the sales floor, coach associates, and drive brand‑aligned customer connections.

Ideal candidates bring 1+ year retail management, hospitality mindset, and proficiency with POS systems to deliver exceptional results and a seamless omnichannel experience.