Store Leader: Customer Experience & Growth

Carters Inc.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

30% employee discount

Referral bonuses

Job summary

Carter’s is seeking an Assistant Store Manager in Miami to lead and develop the store team, ensuring exceptional customer service and strong sales performance. You will help recruit, train, and coach staff while maintaining brand standards and a welcoming environment.

You will support workforce management, analyze KPIs, and drive merchandising and operational excellence on the sales floor. The role requires at least 1 year of retail management experience and availability for various shifts.

Qualifications

• Minimum of 1 year of retail or related management experience.
• A high school diploma or GED required.
• Strong leadership and supervisory skills with a customer-focused mindset.
• Proficient computer and technology skills (Outlook, Excel, Web navigation).

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Assist the Store Manager in recruiting, hiring, training, and developing store team.
• Plan, track, analyze, and report completion of tasks and financial results using company tools.

Skills

Leadership

Customer engagement

Communication

Team management

Retail experience

Education

High School Diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s is seeking an Assistant Store Manager in Miami to lead and develop the store team, ensuring exceptional customer service and strong sales performance. You will help recruit, train, and coach staff while maintaining brand standards and a welcoming environment.

You will support workforce management, analyze KPIs, and drive merchandising and operational excellence on the sales floor. The role requires at least 1 year of retail management experience and availability for various shifts.