Store Leader: Customer Experience & Growth

The North Face; Indianapolis (IN); On-site; USD 64,000 - 80,000; Full time

Job summary

The North Face in Indianapolis seeks a Store Manager to lead operations, drive sales, and deliver an outstanding customer experience. You will recruit, coach, and develop a diverse team, uphold brand standards, manage scheduling, invoicing, and visual merchandising, and partner with leadership to achieve goals.

This role requires 3–5 years of retail management experience, a high school diploma, and strong communication.

Qualifications

• 3–5 years of related professional/retail management experience.
• High School diploma required; associate’s degree preferred.
• Strong leadership, communication, and customer-service focus.

Responsibilities

• Model exceptional customer service and selling behaviors to elevate the in-store experience.
• Partner with store leaders and associates to achieve and exceed sales goals.
• Model brand-specific service standards and selling behaviors to foster authentic customer engagement.
• Lead all aspects of people management including recruitment, onboarding, and evaluations.
• Monitor store culture and ensure alignment with company values and a positive team environment.
• Provide coaching, feedback, and training in customer service, product knowledge, and operational excellence.
• Assess customer interactions and resolve escalated concerns with sound judgment.
• Manage scheduling, expenses, loss prevention, audits, and reporting.
• Ensure visual merchandising standards and inventory controls are maintained.

Skills

Store leadership

Sales leadership

Communication skills

People management

Retail software

Education

High School diploma

Associate's degree preferred

Tools

Retail software tools

Word processing & spreadsheets

Job description

The North Face in Indianapolis seeks a Store Manager to lead operations, drive sales, and deliver an outstanding customer experience. You will recruit, coach, and develop a diverse team, uphold brand standards, manage scheduling, invoicing, and visual merchandising, and partner with leadership to achieve goals.

This role requires 3–5 years of retail management experience, a high school diploma, and strong communication.