Store Team Leader — Customer Experience & Growth

vfc; Buffalo (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

The North Face, a VF Company, is seeking a Supervisor to lead a team of brand associates and deliver a best-in-class customer experience aligned with our standards. You will partner with the Store Manager and Assistant Store Manager to drive profitability through engaging customers, merchandising, and operations.

This role offers cross-functional development through quarterly rotations and leadership training; you will coach staff, manage schedules, and ensure loss prevention and store audits

Qualifications

• 1+ years of store management experience in a fast-paced retail environment.
• Proven ability to meet and exceed sales results.
• Flexible schedule including weekends, evenings, and holidays.
• Excellent verbal and written communication.
• Ability to prioritize tasks in a busy store environment.
• Willingness to learn and share product knowledge and local community aspects.
• Ability to provide a highly engaging customer experience through conversation and relationship building.
• Decision-making ability in a fast-paced setting.
• Detail oriented.
• Proficient with computers, word processing, and spreadsheets.

Responsibilities

• Coach and develop staff to exceed individual and store productivity goals.
• Engage customers in conversations around The North Face products, activities and local community events.
• Supervise floor coverage and opening/closing the store as scheduled.
• Partner with the Store Manager to train and develop staff in customer engagement and company programs.
• Support the Store Manager in achieving financial and operational objectives including expense control and store audits.
• Collaborate on the implementation of visual merchandising directives and maintain brand standards.

Skills

Store management

Sales leadership

Customer engagement

Communication skills

Education

High School Diploma or GED

Tools

POS systems

Job description

The North Face, a VF Company, is seeking a Supervisor to lead a team of brand associates and deliver a best-in-class customer experience aligned with our standards. You will partner with the Store Manager and Assistant Store Manager to drive profitability through engaging customers, merchandising, and operations.

This role offers cross-functional development through quarterly rotations and leadership training; you will coach staff, manage schedules, and ensure loss prevention and store audits