Retail Store Lead & Guest Experience Coach

TravisMathew Company; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

TravisMathew seeks a Store Supervisor to lead the in-store sales and service experience, driving sales goals, KPIs, and profitability. You will mentor part-time staff, cultivate repeat clients, and maintain seasonal product knowledge to guide customers head-to-toe.

Responsibilities include supporting visual merchandising, CRM events, and cross-functional collaboration to ensure a smooth shopping experience. Flexibility for weekends, evenings, and holidays is required.

Qualifications

• Bachelor’s degree preferred in Business or related field.
• 1-3 years’ experience in retail store management.
• 2 years’ experience in a client services related capacity.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and build a following of repeat clients to drive sales.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use.
• Assist with visual merchandising to drive sales and create a positive customer experience.
• Support store events and CRM activities to reward repeat business.
• Mentor part-time and seasonal client associates.

Tools

POS systems

Job description

TravisMathew seeks a Store Supervisor to lead the in-store sales and service experience, driving sales goals, KPIs, and profitability. You will mentor part-time staff, cultivate repeat clients, and maintain seasonal product knowledge to guide customers head-to-toe.

Responsibilities include supporting visual merchandising, CRM events, and cross-functional collaboration to ensure a smooth shopping experience. Flexibility for weekends, evenings, and holidays is required.