Retail Store Lead & Customer Experience Coach

The Children’s Place Inc.; Columbus (GA); On-site; USD 36,000 - 46,000; Full time

Job summary

The Children’s Place is seeking a Store Lead in Columbus, GA to support the Store Leadership Team with cash-wrap, opening/closing, and Leader on Duty responsibilities. You will engage customers, uphold store standards, and develop associates in a fast-paced retail environment.

Responsibilities include coaching, payroll, scheduling, and maintaining a positive store culture while representing the brand and driving profitability.

Qualifications

• High school diploma or equivalent.
• 1–3 years of retail experience.
• Must be at least 18 years old.
• Ability to work weekends and flexible schedule.
• Strong customer service and leadership potential.

Responsibilities

• Assist in training associates and provide on-the-spot coaching.
• Collaborate with Store Manager on performance concerns.
• Participate in company training initiatives.
• Foster a positive, customer-focused store environment.
• Lead by example on customer service and brand standards.
• Support productivity via operational and product knowledge.
• Participate in Leader on Duty (LOD) program and payroll processing.
• Adjust schedules based on business needs and maintain store cleanliness.

Skills

Excellent customer engagement

Detail oriented

Prioritize tasks

Team environment

Performance feedback

Self-development

Effective communicator

Adaptable/flexible

Time management/organization

Microsoft Office

Internal applications

Weekend availability

Stockroom operations

Education

High school diploma or equivalent

Tools

Microsoft Office

Internal systems

Job description

The Children’s Place is seeking a Store Lead in Columbus, GA to support the Store Leadership Team with cash-wrap, opening/closing, and Leader on Duty responsibilities. You will engage customers, uphold store standards, and develop associates in a fast-paced retail environment.

Responsibilities include coaching, payroll, scheduling, and maintaining a positive store culture while representing the brand and driving profitability.