Store Leader & Customer Experience Coach

J.Crew Group; Geneva (IL); Hybrid; USD 20,000 - 25,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

Flexible days and hours

Merchandise discounts

Personal and professional development

Volunteer program

Medical/dental/vision

Time off & holidays

401(k) plan

Job summary

J.Crew Group is seeking an Assistant Manager to support profitable retail operations and foster genuine connections with customers, building brand loyalty and community engagement. You’ll provide coaching and feedback to teammates, partnering with leadership to drive the business forward while stepping in on tasks as needed.

You will lead by example on customer service, product knowledge, and team performance, with a focus on achieving goals, managing store systems, and delivering an exceptional

Qualifications

• High school diploma or equivalent is required.
• 2+ years of experience in a similar scope retail role preferred.
• Strong communication, teamwork and adaptability to change.

Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist to connect or close sales.
• Lead fit sessions to enhance product knowledge and fuel a style obsession.
• Provide in-the-moment feedback to team members to improve outcomes.
• Ensure the team stays on track to meet and exceed goals and customer expectations.
• Own the selling floor and position the right people in the right places.
• Step in for other managers as needed and coordinate local events to drive traffic and sales.

Skills

Customer service excellence

Leadership experience

Effective communication

Technology-savvy/store systems

Education

High school diploma or equivalent

Tools

POS systems

Store operations software

Job description

J.Crew Group is seeking an Assistant Manager to support profitable retail operations and foster genuine connections with customers, building brand loyalty and community engagement. You’ll provide coaching and feedback to teammates, partnering with leadership to drive the business forward while stepping in on tasks as needed.

You will lead by example on customer service, product knowledge, and team performance, with a focus on achieving goals, managing store systems, and delivering an exceptional