Store Assistant Manager: Lead Ops & Customer Experience

J.Crew Factory; Tysons (VA); On-site; USD 27,000 - 34,000; Part time

Benefits offered by this job

Discounts on branded products

401(k) plan with company matching

Medical and prescription coverage

Paid time off and holidays

Dental, vision, life insurance

Employee discounts on travel, fitness,

Mobile technology discounts

Job summary

J.Crew Group is seeking an Assistant Manager for its retail team to drive profitability through meaningful customer connections and brand loyalty. You will coach the sales team, support leadership, and collaborate with peers to ensure smooth operations and strong community engagement.

You will oversee assigned divisions, help recruit and train staff, and strive to exceed goals while delivering best-in-class service. This role requires flexibility to work nights, weekends, and holidays.

Qualifications

• 1-2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Must bend, reach, stretch for product and lift at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling

Job description

J.Crew Group is seeking an Assistant Manager for its retail team to drive profitability through meaningful customer connections and brand loyalty. You will coach the sales team, support leadership, and collaborate with peers to ensure smooth operations and strong community engagement.

You will oversee assigned divisions, help recruit and train staff, and strive to exceed goals while delivering best-in-class service. This role requires flexibility to work nights, weekends, and holidays.