Store Leader & Customer Experience Coach

J.Crew Factory; Frisco (TX); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

Flexible days and hours

Amazing merchandise discounts

24/7 confidential help

Personal and professional development

Giving back – volunteer program

Medical, dental, vision, life, pet, ID

Time Away – PTO, holidays, parental, 


401(k) with company matching

Job summary

J.Crew Group (JCG) is seeking an Assistant Manager to support a profitable business by fostering customer loyalty and strong community engagement. You’ll provide in-the-moment coaching so each team member can contribute at their highest potential and partner with leadership to adjust as needed to drive the business forward.

You’ll lead, coach and plan events, ensuring the right people are in the right places and that goals are exceeded, while embodying our values daily.

Qualifications

• High school diploma or equivalent combo of education and experience.

Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

Skills

Customer service

Leadership

Communication

Decision making

Adaptability

Education

High school diploma

Job description

J.Crew Group (JCG) is seeking an Assistant Manager to support a profitable business by fostering customer loyalty and strong community engagement. You’ll provide in-the-moment coaching so each team member can contribute at their highest potential and partner with leadership to adjust as needed to drive the business forward.

You’ll lead, coach and plan events, ensuring the right people are in the right places and that goals are exceeded, while embodying our values daily.