Retail Store Leader — Customer Experience & Operations

Factory Stores H.F.D. No. 55, Inc.; Destin (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

60% discount on branded products

Entertainment, travel, fitness, and IT

401(k) plan with company matching

Medical and prescription coverage

Paid time off and holidays

Competitive base pay and bonus

Job summary

J.Crew Group seeks an Assistant Manager to join the leadership team, driving profitability through genuine customer connections, brand loyalty, and community engagement. You’ll coach the sales team, provide feedback, and collaborate with leadership to adapt strategies for business success and smooth operations.

You’ll support recruiting and training, manage a designated division, and ensure the team delivers best-in-class service while exceeding goals.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Scheduling

Job description

J.Crew Group seeks an Assistant Manager to join the leadership team, driving profitability through genuine customer connections, brand loyalty, and community engagement. You’ll coach the sales team, provide feedback, and collaborate with leadership to adapt strategies for business success and smooth operations.

You’ll support recruiting and training, manage a designated division, and ensure the team delivers best-in-class service while exceeding goals.